Shipping policy
We aim to deliver your orders promptly and efficiently. Please note that shipping times may be affected by external factors, such as COVID-19.
Domestic Shipping Policy
Shipment Processing Time
Orders are processed within three (3) business days. Shipments are not processed on weekends or holidays. In the event of high order volume, shipments may be delayed by a few days. If there are significant delays, we will notify you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on the order amount and delivery method.
|
Shipment Method |
Estimated Delivery Time |
Shipment Cost |
|
UPS Standard (Orders <$1,000) |
2-3 business days |
$15.00 |
|
UPS Standard (Orders >$1,000) |
2-3 business days |
Free |
|
UPS Priority |
2 business days |
$25.00 |
Overnight delivery is available only for phone orders with delivery addresses within the continental United States. Delivery delays may occasionally occur, and USPS does not deliver on weekends.
P.O. Boxes and APO/FPO Addresses
MoocahWorld.com ships to addresses within the U.S., U.S. Territories
Shipment Confirmation & Order Tracking
Once your order has been shipped, you will receive a shipment confirmation email with tracking information. Tracking numbers will become active within 24-48 hours.
Lost or Damaged Shipments
MoocahWorld.com is not liable for products lost or damaged during shipping. Please ensure your shipping address is accurate and complete before submitting your order. Inaccurate addresses may result in delays or lost shipments.
If your order arrives damaged, please contact the shipping carrier directly to file a claim. Retain all packaging materials and damaged goods for the claims process.